Refund policy
Return & Refund Policy
Last Updated: May 15, 2026
At EshCart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unused and unworn
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Include all original tags and packaging
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Include proof of purchase or receipt
To start a return, please contact us at:
Email: Eshcart.pk@gmail.com
Return Address:
Kachehri Road, Ahmadpur East, Bahawalpur, Punjab, Pakistan
If your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior approval may not be accepted.
For any return-related questions, please contact us at:
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive:
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A damaged item
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A defective item
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The wrong product
Please contact us immediately with photos of the issue so we can evaluate the problem and provide a suitable solution.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods
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Customized or personalized products
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Personal care and beauty products
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Clearance or sale items
If you are unsure whether your item qualifies for a return, please contact us before placing your order.
Exchanges
If you wish to exchange a product, the quickest method is to return the original item and place a new order once the return request has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you may cancel or return your order within 14 days of receiving it without providing a reason.
The item must be unused, unworn, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
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Refunds will be issued to your original payment method.
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Processing may take up to 10 business days.
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Banks and payment providers may require additional time to complete the transaction.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
EshCart
📧 Eshcart.pk@gmail.com
📍 Kachehri Road, Ahmadpur East, Bahawalpur, Punjab, Pakistan
EshCart
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